Shop.zag.nz Faq Help

Hi this is a work in progress so we will be making updates as we go along.

Consumer rights and your guarantees

The Consumer Guarantees Act (CGA) protects consumers by:

  • allowing you to seek repairs, replacements or refunds when goods are faulty
  • setting minimum guarantees for all products and services.

All New Zealand businesses and people in trade have to meet their responsibilities under the CGA. This means if you have a problem with a product or service, you can do something about it.

Refunds & Exchanges

Problems with your order

Shipping Issues

  • My Item Arrived Damaged
  • My order has not shipped
  • Tracking the delivery status of an order
  • My order has shipped but was not delivered
  • Cancelling or Modifying an Order

Returning Items

  • I need to return an item